Service Guarantee

  1. We will communicate with you in plain English and without any unnecessary legal jargon.
  2. We will treat you with respect and respond to your communications as promptly as possible.
  3. We will explain all of our fees clearly and up front with no hidden charges. You won’t find items like “sundries” on our bills.
  4. We will focus on the best possible outcome for you and will do our best to achieve that outcome.

If we do not live up to this guarantee or you are not happy with our service, for whatever reason, we will accept from you whatever amount you think is fair and reasonable as full payment of our fees.